TRACK YOUR ORDER
Every parcel is delivered by PostEx, one of Pakistan's largest courier networks.
STEP 1 — GET YOUR TRACKING NUMBER
As soon as your parcel leaves us, we send your PostEx tracking number to you on WhatsApp and by SMS. This usually happens within one working day of you placing the order.
Haven't received it yet? Your order is most likely still being packed. If it has been more than two working days, message us and we'll check.
STEP 2 — TRACK IT
Enter your tracking number here: postex.pk/tracking
You'll see where your parcel is and roughly when it will arrive.
STEP 3 — OR JUST ASK US
You don't need a tracking number to find out where your parcel is. Send us your name or order number on WhatsApp and we'll check it for you.
WhatsApp 0332 2459453
Monday to Sunday, 10:00 AM to 8:00 PM
HOW LONG SHOULD IT TAKE?
3 to 5 working days anywhere in Pakistan. Karachi is often faster. Remote areas can take a day or two longer.
THE COURIER WILL CALL BEFORE DELIVERING
Please keep your phone switched on and reachable. An unreachable number is the single most common reason a parcel comes back to us undelivered.
REMEMBER — OPEN IT BEFORE YOU PAY
You can open the parcel in front of the PostEx rider and check it before handing over any money. If it's the wrong item, damaged, or something is missing, don't accept it. Tell the rider and message us straight away.
PARCEL SAYS DELIVERED BUT YOU DON'T HAVE IT?
Sometimes a rider marks a parcel delivered slightly early, or leaves it with a neighbour or a building guard. Give it a few hours, then message us on WhatsApp and we'll chase PostEx directly.