Refund policy

RETURN & EXCHANGE POLICY

We want you to be happy with what you bought. If you're not, here's exactly
what to do.

THE EASIEST ONE: CHECK BEFORE YOU PAY
You can open your parcel in front of the courier and check it before paying.
If it's not right, don't accept it. That's the simplest return there is, and
it costs you nothing.

7-DAY RETURNS
If you've already paid and something isn't right, message us on WhatsApp
within 7 days of delivery.

WHEN WE'LL REPLACE OR REFUND
- The item arrived damaged or broken
- You received the wrong product
- Parts are missing from the box
- The item doesn't work

For these, we cover the return delivery. Send us a photo or short video on
WhatsApp and we'll sort it out.

CHANGE OF MIND
If you simply don't want it, you can return it within 7 days as long as it
is:
- Unused and undamaged
- In its original box with all packaging and accessories
- Complete, with nothing missing

Return delivery costs are yours in this case.

WHAT WE CAN'T TAKE BACK
- Items that have been used or played with
- Products missing their original packaging or parts
- Anything damaged after delivery
- Items returned after 7 days

PLEASE FILM YOUR UNBOXING
A short phone video of you opening the parcel makes any claim about damage
or missing parts instant to resolve. It protects you as much as us.

HOW TO START A RETURN
1. WhatsApp 0332 2459453 within 7 days with your order number
2. Tell us what's wrong and send a photo or video
3. We'll reply with what to do next — usually the same day
4. Once we receive and check the item, we'll replace it or refund you

REFUNDS
Refunds are processed within 5 to 7 working days of us receiving the item
back, by bank transfer, Easypaisa or JazzCash - whichever suits you.

Delivery charges already paid are not refundable unless the return was our
fault.

We'd rather fix a problem than argue about it. Message us and we'll make it
right.